Privacy Policy

1. Introduction

Wristlore ("we", "us", "our") is committed to protecting the personal information of the people who interact with us. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what rights you have in relation to it.

This policy applies to information collected through our website at https://wristlore.world, as well as through direct communication with us by phone, email, or in person at our workshop in Kuala Lumpur, Malaysia.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

Information you provide directly

• Name and contact details (email address, phone number)
• Information about your timepiece submitted through our contact form or in person
• Communication history (emails, messages, notes from consultations)

Information collected automatically

• Basic website usage data (pages visited, time on site) if analytics cookies are accepted
• Browser type and device information via analytics tools
• Cookie preference data stored in your browser's localStorage

Legal basis for processing (PDPA Malaysia)

We process personal data on the basis of your consent (where provided), to fulfil a service request or contract, and where necessary for our legitimate interests in operating a professional watch service business. We comply with the Personal Data Protection Act 2010 (Malaysia).

3. How We Use Your Data

• To respond to enquiries and provide watch service quotations
• To manage and document the service of timepieces in our care
• To communicate updates on service progress
• To maintain service records as part of our professional practice
• To improve our website and understand how visitors use it (analytics, where consented)
• To comply with any legal or regulatory obligations

We do not use your personal data for automated decision-making or profiling. We do not send marketing communications unless you have specifically asked to receive them.

4. Data Retention

Service records (including contact details and service documentation) are retained for a period of seven years from the date of service to support warranty and provenance needs. Contact enquiries that do not result in a service are retained for a maximum of twelve months.

You may request deletion of your data at any time, subject to any legal retention obligations.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share information with third parties only in the following limited circumstances:

• Service providers who assist in operating our website (e.g. hosting, analytics), under data processing agreements
• Where required by Malaysian law or regulatory authority
• With your explicit consent

6. Cookies

Our website uses cookies to function and, with your consent, to understand usage patterns. Please see our Cookie Policy for a full explanation of the cookies we use and how to manage your preferences.

7. Data Security

We take reasonable technical and organisational measures to protect the personal information we hold. These include password-protected systems, limited access to personal data within our team, and secure handling of paper records. No method of transmission or storage is entirely infallible, and we cannot guarantee absolute security, but we take these obligations seriously.

In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant authorities as required under applicable law.

8. Your Rights

Under Malaysian data protection law and general good practice, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent at any time where consent is the legal basis for processing
• Object to certain types of processing
• Lodge a complaint with the relevant Malaysian authority (the Department of Personal Data Protection)

To exercise any of these rights, please write to us at [email protected]. We aim to respond within 14 working days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies if you choose to visit them.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us so we can remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will change. We encourage you to review this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact

For any questions or requests relating to this Privacy Policy:

• Email: [email protected]
• Post: Wristlore, 52 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
• Phone: +60 3-2694 8137